Downloading and Using the iClassPro App

mobile-app-support-header-icon.png

The iClassPro App can be downloaded and used by your customers to manage their accounts, enrollments, make payments and more!  It takes the power of the Parent Portal and streamlines it into a user-friendly interface they can take with them anywhere.

How to Get the App

To download the app, customers will need to go to either Google Play (for Android) or the App Store (for iOS devices).  Once there, they will search for “The iClassPro App”, download and install it.

There is an option to display/hide links to the app on the Parent Portal under SETTINGS>PARENT PORTAL>GENERAL SETTINGS>MARKETING AND BRANDING>"Show Mobile App Download Links."

Alternatively, you can provide your customers with direct links to the app from your own Website:

Helpful links for assistance downloading/installing apps can be found here:

Launching and Using the App

When first launching the app, customers will be prompted to enter the name (code) of the organization and click SUBMIT.

NOTE: Your organization name (code) is your account name, which is part of your various login URLs. For example: https://app.iclasspro.com/a/accountname

After clicking SUBMIT, customers will be prompted to either “Log In” or “Create an Account.”  If they choose to “Log In”, they will use their existing email address and password.  If they choose to “Create an Account” they will follow the same steps used to establish a new account through the usual Parent Portal (including receipt of a verification email).

Once logged in, parents will be taken to the Account Dashboard (They may be asked to agree to your Policies first, if they have not done so previously.)  The Dashboard shows any news or upcoming events and also presents them with links along the bottom to perform specific tasks:

  • Bookings – this is where customers will create new class/camp enrollments or book a party (if the iPartyPro add-on is enabled)
  • Account – this is where customers will view/update account information, including:
    • Update or add a student, view student attendance, evaluations and enrollments
      • From Enrollments, they can view all student enrollments and request a Drop or Transfer (if enabled)
      • From Evaluations, they can view the latest student skill evaluations (if enabled)
      • From “Attendance” they can view available makeup tokens and request makeups (if enabled) and record a future absence
      • Clicking “Student Details” will allow the student’s information to be updated
      • Clicking the ADD STUDENT button will allow the family to create a new student account
    • Make a payment
    • View Transaction History
    • Update/Add Payment Information
    • Add additional guardians/responsible parties to the account
    • Update contact information. (Clicking on a particular field will bring up a screen to edit that information.)
  • Cart – this is where customers can view/edit/delete enrollments in the shopping cart and proceed to checkout when they are ready
  • More – this is where customers can switch locations (if your account has multiple locations), view News & Announcements, review policies or log out.

Creating Class Enrollments

To create a new class enrollment:

  • Go to the BOOKINGS menu
  • Choose “Find a Class”
  • Select the Student(s) you wish to enroll and click “See Classes.”
  • The class list that comes up is automatically filtered to only show classes where at least one selected student would meet the age/gender requirements. There will be a note to show you which student(s) meet the criteria.
  • Click on the name of the class to bring up the enrollment screen.
  • Click “Enroll Now” to submit an Active enrollment. If enabled, an option to click “Request a Trial” will also appear.
  • Confirm the start date and adjust it if needed. (Note that this option is only available for non-session classes and only within the limits of your Parent Portal settings.)
  • Add the enrollments to the cart.
  • The system will attempt to submit an enrollment for all eligible students. A message will be displayed if there are any problems (such as the class being full).
  • Once the enrollment(s) is in the cart, you can either check out, or click BOOKINGS to create another enrollment.

Creating a Camp Enrollment

Note: this option only appears if you have enabled “Show Camps and Allow Visitors to Register for Them” under SETTINGS>PARENT PORTAL>GENERAL SETTINGS.

To create a new camp enrollment:

  • Go to the BOOKINGS menu
  • Choose a Camp Type.
  • Select the Student(s) you wish to enroll and click “See Camps.”
  • The camp list that comes up is automatically filtered to only show camps where at least one selected student would meet the age/gender requirements. There will be a note to show you which student(s) meet the criteria.
  • Click on the name of the camp to bring up the enrollment screen.
  • Click “Enroll Now” to submit an Active enrollment.
  • Answer any Camp Questions and select the date(s) of enrollment.
  • Add the enrollments to the cart.
  • The system will attempt to submit an enrollment for all eligible students. A message will be displayed if there are any problems (such as the camp being full).
  • Once the enrollment(s) is in the cart, you can either check out, or click BOOKINGS to create another enrollment.

Checking Out

To check out/submit your enrollments:

  • Click the CART page.
  • Verify the enrollment information showing the cart. If needed, remove any enrollments by clicking on the “Remove” link to the left of the Price.
  • Verify the payment method you wish to use to make a payment. You can edit/add a payment method as needed.
  • Click “Pay Now!” The system will attempt to run a payment and notify you if there was any problem.

Booking a Party

Note: this option only appears if the iPartyPro add-on is enabled on your account and you have enabled “Show Parties and Allow Visitors to Register for Them” under SETTINGS>PARENT PORTAL>GENERAL SETTINGS.

To book a party:

  • Go to the BOOKINGS menu
  • Click “Book a Party”
  • Select a date.
  • Select a time slot
  • Select a package
  • Select party add-ons and click CONTINUE
  • Enter Party details
  • Select to agree to the waiver
  • Click CONTINUE
  • Verify the party information showing the cart. If needed, click the back arrow in your browser to return to a previous page to make adjustments. (Be sure to click CONTINUE on each page.)
  • Verify the payment method you wish to use to make a payment. You can edit/add a payment method as needed.
  • Click “COMPLETE TRANSACTION.” The system will attempt to run a payment and notify you if there was any problem.

 

ADMINISTRATIVE NOTES

Showing Mobile App Links on the Parent Portal

You can enable/disable the setting under SETTINGS>PARENT PORTAL>MARKETING AND BRANDING>”Show Mobile App Download Links” to display links to the Google Play store and iOS App Store for parents to download the mobile app.  If enabled, the links will appear just above your avatar on the left-hand side (below the navigation menu).

image__1_.png

Showing Attendance in the Customer Portal

With the Customer Portal App, you can give permission to allow your parents to view their student's attendance history, notify your facility of a future absence, and use Makeup Tokens to schedule makeup enrollments through the app.

To enable these functions, you need to enable the setting under SETTINGS>PARENT PORTAL>GENERAL SETTINGS>SHOW ATTENDANCE IN CUSTOMER PORTAL:

2019-02-20_08_09_34-iClassPro___superstars.png 

Sending the App Announcement Email

We have created a template you can use to send an Email Blast to your families to let them know about the app, along with instructions on how to download it!  To use the template

  • Go to the FAMILIES page.
  • Select the families you wish to receive the email.
  • Click the Email Blast icon at the bottom of the screen.
  • Under the SUBJECT field, you will see an “Email Template” drop-down menu.

    emailblast.png

    Choose “Mobile App Announcement” and the Body field will automatically populate with the email text. You can customize this text as needed prior to sending the email.

    Pasted_image_at_2019-02-05__9_49_AM.png

Sending Push Notifications

In addition to offering SMS/text messaging and Email Blasts, the iClassPro App now gives you another way to notify parents – Push Notifications!

Sending Push notifications is simple – the process if very much like sending an SMS/text message:

  • Go to the FAMILIES page.
  • Select the families you wish to notify
  • Click the PUSH Notification icon at the bottom of the screen:

    push_notifications.png
  • Enter the message you wish to send, then click SEND.


As long as the families you selected have the iClassPro App installed and have allowed notifications from the app, they will receive the message on their phone!

Need More Assistance?

Call us at 877-554-6776. Our business hours are Mon-Fri 9am-6pm Central Standard Time.