Makeup Tokens in the Parent Portal

Some of these options may not be available to customers, depending on your settings under SETTINGS>MAKEUP TOKENS. These instructions assume that makeup tokens are enabled on the account and have already been configured by the business. 

Viewing Makeup Token Information

To view makeup tokens and associated information from the Parent Portal:

  1. Log into the Parent Portal using your email address and password.


  2. Click on “Makeups” in the left-hand menu.

    If there is more than one location for this facility, you will be asked to choose the location. Makeup tokens will be grouped according to location they can be applied to.

  3. This will bring up the list of students in the family with the number of available makeup tokens.



  4. Clicking the down arrow next to the student will display details about each token (such as availability status and creation/expiration dates).

Note: The wording of "Use Token" or "Request" next to token details depends on whether the business has opted to auto-approve makeup enrollments in the makeup token settings.

Using a Token to Create a Makeup Enrollment

  1. After following the instructions above - if the student has a token to use, you can click the  “Use Token” button (to automatically create the makeup enrollment in an eligible class) or the "Request" button (to submit a makeup request for staff approval) next to the token details to schedule the makeup lesson.

  2. On the next screen, the system will search for a list of eligible classes based on the token’s settings and the selected makeup date. Eligible classes are based on the student's age, gender and whether there are openings available in the class. They can also be restricted by program. 

    Note: By default the system looks at classes on the current date; this can be changed by using the date picker to the right of the search box.

  3. Once you have located the class you wish to request a makeup in, click the button to either  "Use Token" or "Request". 
  4. This will bring up a confirmation screen. To submit the makeup request, click Confirm.
  5. Depending on the configuration, the makeup enrollment will then either be automatically approved or will be submitted to the business for staff approval. 


    If makeup tokens have not been enabled, but the option to request a makeup has been turned on under SETTINGS>PARENT PORTAL>CLASS REGISTRATION, then the makeup enrollment type will simply be available as an option for all new class enrollments. This will always submit a request for staff approval.

Need More Assistance?

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