Family and Staff Communication Logs

EMAIL LOG

The Email Log tab on Family and Staff Records allows you to see a history of emails sent to families and staff members to verify that an email has been delivered.

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The log shows the date of the email, the email address it was sent to (if the family or staff member has more than one email address on their account), the subject, and the delivery status. If an email address has been blacklisted, there is also an option that allows business owners to reset the blacklist status.

(Note: while we provide this option, it is usually recommended that you reach out to the family to ask that they provide a different address for communication if an email address has been blacklisted.)

The Email Log is searchable by all fields and can be sorted by date, recipient email address or delivery status.

SMS LOG

The SMS Log tab on Family and Staff Records allows you to see a history of SMS/Text Messages sent to verify that a message has been delivered.

The log shows the date/time of the message, the phone number it was sent to (if the family or staff member has more than one phone number on their account), the text of the message, and the delivery status.  The delivery status may be one of the following:

  • Status
    • Delivery – queued for delivery
    • Successfully delivered
      • Received – received and read by the recipient
      • Delivered – received by the recipient, but not read
    • Not delivered
      • Rejected
      • Failed
      • Undelivered

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The SMS Log is searchable by all fields and can be sorted by date, recipient phone number or delivery status.

Notes for Administrators

The option to view Family and Staff Email Logs or Family and Staff SMS Logs will be given to all members of the admin group by default.

There are additional staff permissions for other users that are disabled by default -- one each to allow them to view the Family Email Log, Staff Email Log, Family SMS Logs and Staff SMS Logs.

These can be enabled per staff user group under SETTINGS>SETUP>STAFF SETTINGS>USER GROUPS, or granted to individual staff members on the PERMISSIONS tab for their staff profile on the STAFF page.

Need More Assistance?

Call us at 877-554-6776. Our business hours are Mon-Thu 9am-9pm and Fri 9am-6pm Central Standard Time.