Family and Staff Email Logs

We just introduced the Email Log tab to Family and Staff Records. This allows you to see a history of emails sent to families and staff members to verify that an email has been delivered.

The log shows the date of the email, the email address it was sent to (if the family or staff member has more than one email address on their account), the subject, and the delivery status. If an email address has been blacklisted, there is also an option that allows business owners to reset the blacklist status.

(Note: while we provide this option, it is usually recommended that you reach out to the family to ask that they provide a different address for communication if an email address has been blacklisted.)

The Email Log is searchable by all fields and can be sorted by date, recipient email address or delivery status.

Notes for Administrators

The option to view both Family and Staff Email Logs will be given to all members of the admin group by default.

There are two permissions for other users that are disabled by default -- one to allow them to view the Family Email Log and one for the Staff Email Log:


These can be enabled per staff user group under SETTINGS>SETUP>STAFF SETTINGS>USER GROUPS, or granted to individual staff members by clicking the "Advanced User Permissions" button the PERMISSIONS tab for their staff profile on the STAFF page.

Need More Assistance?

Call us at 877-554-6776. Our business hours are Mon-Fri 9am-9pm Central Standard Time.