There are several types of enrollments in iClassPro. A student can only have one type of enrollment at a time in any given class. They include Active, Trial, MakeUp and Wait. (For example, you cannot have a Trial in a class the student is already Actively enrolled in.)
Active, Trial and MakeUp enrollments always count against the total number of openings in a class. However, Wait List enrollments work a little differently.
Office Portal: How to Create a Wait List Enrollment
All staff members who have permissions to create and edit enrollments have the ability to create an enrollment using any of these types. All he/she has to do is select the type "Wait" when creating the student's class or camp enrollment.
For more information about creating enrollments, see How to Create New Class Enrollment and Create a Camp Enrollment.
Parent Portal: How to Create a Wait List Enrollment
In order to allow customers to request to be on a Wait List for a class or camp, you must have the Parent Portal set to "Allow Visitors to Request a Class that is Full" or "Allow Visitors to Request a Camp that is Full". These options are found under Settings>Parent Portal>Class Registration and Settings>Parent Portal>Camp Registration (respectively). This way, when a class/camp is full (or has 0 openings) it will be listed on the Parent Portal with the option to select Wait List.
After clicking Wait List, the customer will fill out the enrollment form for the Wait List enrollment. After adding the request to their cart, the customer will need to complete the checkout process to submit the request.
After submitting the request, the customer's enrollment will display as a request in the Enrollments section of the Parent Portal until it is approved by a staff member.
The request will come into staff through the Online Activity. Click on the magnifying glass to open the request. After reviewing the information, Approve or Deny the request from the Enrollment window.