How Do I Log Into and Navigate the Mobile/Branded App?

IN THIS ARTICLE:
Learn how to log into and navigate within the Mobile/Branded App, and what options are available for creating enrollments and managing your account details.

Launching and Logging into the App

When first launching the app, customers will be prompted to enter the name (code) of the organization and click "GO!".

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NOTE: Your organization name (code) is your account name, which is part of your various login URLs. For example: https://app.iclasspro.com/a/accountname. As we do not allow spaces in your account name, the system will automatically prevent customers from entering spaces into this field.

After clicking SUBMIT, customers will be prompted to either “Log In” or “Create an Account.”

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If they choose to Log In, they will use their existing email address and password.

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If they choose to Create an Account they will follow the same steps used to establish a new account through the usual Customer Portal (including receipt of a verification email if that setting is enabled).

Once logged in, customers will be taken to the Account Dashboard. If it is the first time they have logged in, they will be prompted to agree to your family policies and any required student policies.

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Dashboard and Navigation

The Dashboard provides shortcuts and information briefs to the customer, such as:

A navigation toolbar at the bottom of the screen presents them with options to perform specific tasks:

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  • Dashboard – returns customers to the Dashboard screen from anywhere within the Mobile App.
  • Bookings – allows customers to create new class/camp enrollments or book a party (if the iPartyPro add-on is enabled).
  • Account – allows customers to view/update account information, including:
  • Point of Sale/ProShop (if enabled) - allows customers to browse and purchase products from your online store. (NOTE: This icon will inherit whichever name is specified under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>POINT OF SALE>"Title." This field defaults to "ProShop" if it has not been customized.)
  • More – presents customers with additional options, including:
    • Family Name/Switch Families (if the user has access to multiple family accounts)
    • Switch Organizations/Accounts
    • Switch Locations within the same Account (if multiple Locations exist)
    • View News & Announcements
    • View Notifications
    • Review Family Policies
    • Review Student Policies
    • "Meet the Team"/ Staff Customer Portal Page (if enabled) - This link will inherit whichever name is specified under SETTINGS>CUSTOMER PORTAL>STAFF>"Page Title." This field defaults to "Meet the Staff" if it has not been customized.
    • Gift Certificates (if enabled) - This link will inherit whichever name is specified under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>GIFT CERTIFICATES>"Title." This field defaults to "Gift Certificates" if it has not been customized.

If you have any enrollments/Point of Sale items in your shopping cart, a "cart" symbol will be displayed with a numeric indicator showing how many items are in the cart:

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Need more assistance?

Customer support is available at 1-877-554-6776 Mon - Fri, 9 am to 9 pm (CT) and Sat, 9 am to 6 pm (CT).