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Split Payment Options

Candy Fitzgerald
suggested this on November 22, 2011 07:17 pm

We have a couple of families that both dad and mom each pay half the tuition.  It would be nice if a second card could be kept on file and an amount set to run on both.  Currently I keep these in a spreadsheet form and have to hand run the credit cards.

 

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Kingston Trampoline Academy

I recently game across this. A family wanted one child to be paid on one card and the other child on another. I had to create two different family accounts as a work around. They then complained that they received all email blast twice. I have only come across this once. The only other option is for the families to go on the parent portal and select 'make a payment' and pay half on separate cards.

November 24, 2011 05:16 pm
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Renee Molnar (OCE)

I have had this happen also.  A bigger issue is when I have a divorced family where both families are responsible for the balance but there is only one login available.  They don't talk to each other let alone want the other to know a password to get into the account to make a payment.  It would be nice if there was the ability to have multiple logins for a family.

December 07, 2011 08:18 am
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Dusty Baker

We've only been in business a year and a half, and it was amazing to me that divorced families make it my problem.  I have the same issue as you both describe above.  I take divorced families off autopay, add the second email address to their account separated by a comma, (that way both emails get the statements) they send in two different checks.  Painful.  Then half the time one of them doesn't pay.  Adding a second auto pay card or NACHA info would be great.  Maybe they could do this request with the other one that I wrote up to let you specify an autopay date by family...

December 07, 2011 09:57 am
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Leila Carlson

Yes, We have this problem too.  Two credit cards would be great.  We also have to hand run these "split" accounts.

December 07, 2011 07:15 pm